Official Kore.ai Partner — LATAM Argentina · Chile · México

Agentic AI for operations that actually run on it

We implement Kore.ai — the platform recognized as a Leader by Gartner — in companies across Latin America. We help you go from a working pilot to an AI that operates at scale, integrated with the systems your business already uses.

Let's talk How a project works

+28

Years implementing technology in LATAM

+60

Organizations we've worked with

Gartner Leader

Kore.ai, Magic Quadrant 2025

+450

Global 2000 companies using Kore.ai

WHAT IS KORE.AI

A platform for building AI agents that work inside your business

Kore.ai is an enterprise agentic AI platform. In plain terms: it lets you build agents — software systems that understand, decide, and act on your processes — without starting from scratch.

Unlike generic AI tools, it's designed from the ground up for enterprise environments: it connects to your existing systems, operates under governance and security controls, and scales across teams without losing control.

It's recognized as a global leader by Gartner, Forrester, and AWS. EDSA is its official implementation partner in Argentina, Chile, and Mexico.

CORE CAPABILITIES

AI for Service

Agents for customer service and contact centers — voice, chat, and digital channels. Handles queries, routes issues, and escalates only when it makes sense.

AI for Work

Agents integrated into the tools your team already uses — Microsoft 365, Teams, SAP, Salesforce. Answers questions, automates tasks, and surfaces information without switching systems.

AI for Process

Agents that automate end-to-end workflows — approvals, onboarding, operations, reporting. Connected to your data, running under defined rules, with full auditability.

Agent Platform

The technical layer for building custom agents — no-code for fast configuration, pro-code for complex integrations. Security, governance, and scalability built in from day one.

WHERE IT´S APPLIED

The same technology, adapted to different operations

Companies don't all start from the same place. These are the areas where we most often help organizations move from experiment to production.

Customer Service

Always-on contact center

Agents that handle high-volume queries on voice and digital channels, with real-time escalation to human agents when needed. Containment rates above 60–70%.

HR

Employee self-service

Queries about payroll, time off, benefits, and onboarding — answered automatically, integrated with your HR system, available at any hour.

IT Service Desk

Ticket resolution without queues

Level 1 resolution, password resets, access provisioning — automated. Only complex or high-priority cases reach your technical team.

Operations & Finance

Workflow automation

Approvals, procurement, reporting, and reconciliations running on agents connected to ERP and operational systems. Less manual work, fewer errors.

Sales

Commercial support at scalen

Agents that qualify leads, answer product questions, and update CRM data — so your sales team focuses on closing, not on data entry.

Insurance & Health

Claims and member management

Authorization of procedures, claims tracking, and member communication — automated across channels, with audit trail and compliance controls.

WHAT YOU ACHIEVE

Measurable outcomes, not just technology

These are the benchmarks that customers implementing Kore.ai see across industries. Not projections — results from organizations already running agents in production.

Reduction in contact center volume handled by human agents

Faster resolution cycles in service and operations workflows

Service availability without adding headcount

In documented cost savings across Kore.ai's global customer base

HOW A PROJECT WORKS

Four stages, from first conversation to full operation

We work with companies at different levels of AI maturity. Whether you're starting from zero or fixing a pilot that didn't scale, the approach adapts to where you are.

Stage 01

Discovery & Assessment

Encontramos dónde la IA genera valor real para tu operación

Revisamos tus procesos, sistemas y puntos de fricción actuales. Identificamos 3 a 5 casos de uso de alto impacto con potencial de ROI claro, y definimos cuáles tiene sentido abordar primero. El resultado es un roadmap concreto, no una propuesta genérica.

Stage 02

Pilot

First agent running in 6–8 weeks

We configure, integrate, and deploy one high-impact use case. Connected to your actual systems — not a sandbox. The goal is to produce visible results quickly and generate internal confidence to scale.

Stage 03

Scale

From one agent to a coordinated operation

We extend the model across teams, processes, and channels. We define the governance structure, operating model, and integration architecture to support growth without losing control.

Stage 04

Support & Evolution

We stay with you after go-live

We monitor, improve, and evolve the agents as your business changes. Our local teams in Argentina, Chile, and Mexico provide ongoing support in Spanish — without ticket queues or offshore time zones.

WHY EDSA

28 years building technology for companies that can't afford to fail

We're not a startup with a new methodology. We've implemented solutions for Scania, Omint, Linde, JP Morgan, Kimberly-Clark, and more than 60 organizations across the region since 1998.

Regional teams, not remote support

We have offices in Tandil, Mar del Plata, Viña del Mar, and Mexico City. Your project is managed by people who know your market, speak your language, and work in your time zone.

We integrate with what you have

SAP, Salesforce, Oracle, Microsoft — we've connected Kore.ai to the systems enterprise companies actually use. We don't ask you to change your stack to add AI.

Business consulting + technical execution

We identify the right use cases before we write a single line of configuration. Then we build. Both capabilities in one team, without hand-offs between different vendors.

ISO-certified delivery

ISO 9001:2015 and ISO 27001:2022 certified. Structured processes, security controls, and governance practices applied from day one of the project.

INDUSTRY RECOGNITION

Kore.ai — validated by the analysts that matter

Before choosing a platform, organizations look at what the major analysts say. Here's where Kore.ai stands.

Recognized as Leader in Conversational AI Platforms for completeness of vision and ability to execute.

Highest possible score in 11 of 21 criteria. Top ranking in the Strategy category.

Selected as launch partner for Microsoft Agent 365, with native integration across Azure AI, Teams, and Microsoft 365 Copilot.

Recognized by AWS for its agentic capabilities, integrated with Amazon Bedrock, Amazon Q, and Amazon Connect.

START HERE

Let's find out where AI makes sense for your operation

A 45-minute session. No deck, no pitch. We ask about your processes, review your current setup, and tell you honestly where Kore.ai can make a difference — and where it can't.